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RC-Testimonials join Now! |
"The value is in its extremely concise reports. Sure, it can help tell you who the thieves are in your store, but even more importantly, it makes it easy to review your cashiers' performance as part of the process-by checking voids, corrections, no-sales, and the like."
John Zagara, owner, Zagara's Marketplace
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Store Manager Training Workshops |
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Book these Workshops today.
Call: (602)448-8500 or request information by filling out the form below!
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Perishable Profit Optimization / Stopping Perishable Dept Shrink
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There is an “Inseparable Link” between shrink control and customer satisfaction. Both drive sales and profit in your perishable departments and your managers, loss prevention specialists and auditors have to understand them if your want to run a best-in-class perishable operation. Learn how to get your store managers and perishable managers to be “sales driven and control oriented”.
Learn the 8 Keys to Perishable Profit Optimization.
Learn how understanding Known Loss actually causes Known Loss Control
12 Best Practices Audit in 20 minute to create a culture of control
"The Inseparable Link" between Shrink Control and Customer Satisfaction
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(This session comes in 90 minute or 3 hours versions and is adaptable for Store Managers, Loss Prevention Specialists and Auditors.)
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Smart Auditors Audit Practices; not just policies
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For things to change, you have to change! Auditors need to get beyond just auditing for policy compliance. They need to understand the business reasons and operational reasons that policies are created, why polices fail, the behavioral issues that affect policy compliance and how the audit questions can serve to empower the morale of compliance rather than inhibit it.
Are your auditors auditing your manager’s daily practices?
33 Ways cashiers steal and the audit points to prevent loss
Learn the top 12 Auditable Business Analytics
16 Best Practices Audit Questions every audit should include.
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(This session comes in 90 minute or 3 hours versions and is adaptable for Store Managers, Loss Prevention Specialists and Auditors.
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7 Quick Audits in Under 30 minutes
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For things to change, you have to change! Great managers “see” and “feel” things that average managers don’t. They are connected to their operations and know when a control point is vulnerable or a best practice isn’t being followed. You can make immediate and permanent profit and loss control impact in your stores if you will just teach your managers to “see” and “feel” what the points of profit loss are and how to cause them to be “under control”.
Learn the 6 Vital Control Points in 4 Departments that you can see in seconds.
Increase audit presence with the 30 minute Quick Spot Audit.
Learn the 18 Top Rated Best Practices for Grocery, Perishables, Self-Checkout, and Manager Behavior.
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(This session comes in 90 minute or 3 hours versions and is adaptable for Store Managers, Loss Prevention Specialists and Auditors.
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Shrink Prevention: It’s Your Job!
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For things to change, you have to change! It has often been said that Store Managers are the first line of defense for Loss Prevention. Today’s best in class companies realize that (1) Loss Prevention isn’t defense, its offense, (2) Loss Prevention isn’t an event, it’s a way of doing business, and (3) Loss Prevention is Profit Optimization. Store Managers must be taught to live their day as profit realization agents. In this session we talk about the role of the Store Manager in 2008 as a business-person, focused on and targeting profit realization through shrink loss control. Managers will learn that shrink loss is their job if they want to achieve customer satisfaction, profit and sales gains and positive employee morale.
Learn to teach your managers that running a profitable, low shrink store is actually fun.
Managers learn how to sleep better knowing that their “controls” are in place and easily auditable.
Teach Managers the Top 20 Best Practices for fulfilling their profit goals.
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(This session comes in 90 minute or 3 hours versions and is adaptable for Store Managers, Loss Prevention Specialists and Auditors.)
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Where’s The Shrink? - Teach Store Manager Total Shrink Awareness
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Shrink Prevention begins with Shrink Awareness Training. In this session Managers will learn where shrink is in their stores, what to look for when walking their stores, how to communication shrink loss control to their part-tie and full-time employees, 12 Best Practices for immediate shrink reduction and how and where to get started on a new era in their shrink reduction initiatives. Managers will learn how to see, feel and measure their shrink control efforts to achieve their shrink reduction goals through their store team.
Managers learn how to walk the talk of everyday shrink prevention through the planned StoreWalk.
Managers learn to use controls, best practices and behavior change to hit their profit numbers.
Teach Managers the Top 20 Best Practices for fulfilling their profit goals.
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(This session is 90 minutes. Ideal State and National Association Meetings, Wholesaler/Retailer Meetings and training for Store Managers, Loss Prevention Specialists and Auditors.)
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"Controlling Shrink" - Your Big, New Competitive Advantage
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Recovering store shrink loss now ranks as a top three priority initiative among company Presidents and Operations executives. Now costing the average store 2.76% of store sales, shrink prevention offers a very real and significant competitive advantage (or disadvantage) in every company's strategic and tactical business approach. Focus areas for shrink reduction include employee theft, shoplifting, perishables, and loss prevention leadership.
Learn how to:
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The three best ways to prevent Employee Theft.
How behavior modification can work to cut your shrink
How you can Shoplifter-Proof Your Customer Service Program
"Best Practices" to control Back Door Receiving losses.
The Top Shrink Prevention Technologies.
A simple Pre-Hire Process to hire honest, new employees.
The five best automated tools you should invest in to reduce your shrink.
The "secrets" other retailers are using to reduce their shrink.
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(This session is 90 minutes.)
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Prevent Perishable Shrink
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In supermarkets and convenience stores, perishables set the tone for store quality and often are the direct cause & effect for customer loyalty. Indeed, much of the store personality and brand is determined by the customers relationship and feelings about the stores perishable products.
While a certain amount of shrink (spoilage, theft, shoplifters, improper handling, excessive display techniques, inventory management, and inefficient ordering) is inherent in perishable departments, how much is too much? In this session you will learn how much shrink is "normal" and successful management practices that will enable you to reduce perishable department shrink while growing sales and customer loyalty.
Focus areas for shrink reduction include employee theft, shoplifting, perishables, and loss prevention leadership.
Learn how to:
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Conduct a 12-point Daily/Weekly Shrink Audit for excellent perishable shrink prevention.
Teach managers to write smarter orders for optimal freshness and variety.
Train employees to handle perishables to assure quality.
Record 'Known Loss' for informed management and decision making.
Protect against cashier mistakes that cost your perishable profit.
Optimize production to assure top quality and customer service readiness.
Implement a simple Cooler Control System guaranteed to improve your profit.
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(This session is 90 minutes.)
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