Articles

Allow only authorized and properly trained associates to receive product. Check to assure that they are checking-in ‘product-to-invoice’ and placing a check-mark on the invoice as they see the product. Maintain a Weekly Discrepancy Log for all DSD vendors. Make sure that cooler inventory is code dated with the date received and that your associates …

So you find your store in bad shape. The fact that your store is in bad shape isn’t as important as you knowing that your store is in bad shape, and that you’re doing something about it. Visit your store and evaluate your customer service readiness when you’re least expected. (Like 9:00 p.m. on your …

Delivery Men/Vendors are not always honest! Here are  10 ways that dishonest vendors contribute to your inventory shrink loss: Overcharging for merchandise brought into your store. Reporting false quantities. Bring in spoiled, damaged or out-dated merchandise. Removing products by actually stealing or manipulating. Removing products without credit. Substituting lower cost merchandise for higher cost merchandise …

Teach all Store Associates to: Make eye contact. Greet Every Customer Within Their 10 Foot Zone. Specifically and Purposefully Offer Pleasant Assistance to all Suspicious Customers. Be Visible. Be Present. Be Friendly. Announce Code 99 over your store P.A. when you see Suspicious Behavior. Recommended Security Announcements