How your customers are made to feel when they shop your stores determines how much they buy and how often they return. (Larry Miller, President)
Growing sales 2-4% is 100% about delivering to every customer fresh, full stores, staffed with happy, attentive store teams. That’s the goal of the Customer Service Excellence program by the Retail Control Group.
Prepare to see your store teams get excited about selling, excited to beat budgets, excited to engage customers and excited to deliver Customer Service Excellence. We all know that excellent customer service increases sales and builds profit — the question is “how”?
Customer Service Excellence is an exclusive program of the Retail Control Group.
We train your managers and store teams to really understand Customer Service, we teach The 5 Ways to Engage Customers, What Customers Really Want, store teams learn that “Selling Is Fun” as they enroll in The X Factor Sales Challenge and managers and supervisors learn how to grow profitable sales up to 4%.
The Customer Service Excellence program is a total approach to growing store sales and profit by inspiring store team to out-sell expected budgets, exceed customer service expectations and control store shrink for optimal, profitable selling.