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The Profit Program

An exclusive 4-part program for intense focus on profit through shrink prevention, store manager and supervisor best practices training and customer service excellence all designed to grow guaranteed "profitable sales"...

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Store Manager Training

Learn about our flagship Total Store Manager™ training guaranteed to reduce store shrink with our exclusive "6 Profit-Drivers", PLUS 10 other great training programs all designed to improve your profit driven best practices...

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Professional Store Supervisor

Store Supervisors should be your #1 profit coach for store teams. In this exclusive RCG training session Store Supervisors learn how to teach, train and coach store teams to new profit levels and improve their store visitation impact...

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Customer Service Excellence

Your ultimate competitive weapon is Customer Service Excellence delivered by motivated store teams lead by motivated store managers. Store teams learn how to grow "profitable sales" with this #1 ranked Customer Service training...

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Diagnostic Shrink Audit

Learn where your real shrink loss is, why it's too high and what to do to reduce it. Our Audit Team will diagnose "what you are missing", how to fix it and will create an exclusive Profit Improvement Roadmap for your stores...

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About Retail Control Group

Differentiate your store and boost sales with customer service excellence.

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Who is The Retail Control Group?

At The Retail Control Group we are the nation’s leading experts in Profit Growth through Shrink Control and Loss Prevention Best Practices for in for the grocery and convenience store industry. Learn More About “The Profit Program”

As America’s leading Profit Improvement and Shrink Control Experts, we are the only company that guarantees excellent ROI and supports your efforts every step of the way to help you achieve your profit improvement goals. See Case Studies

Led by Larry Miller, creator of the ShrinkTrax Cashier Theft Prevention Program and founder of the National Shrink Survey, and now creator of The Profit Program, our team of experts guarantee bottom-line gains through 4 primary avenues:

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